Frequently Asked Questions
Everything you need to know about shopping with Jacobs Digital
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days depending on your location.
What is your return and exchange policy?
We accept returns for most items in their original packaging within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do your products come with a warranty?
Yes, all electronics and digital goods sold at Jacobs Digital come with a minimum one-year manufacturer's warranty covering defects in materials and workmanship.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly. If you need to make a change, please contact our support team within 60 minutes of placing your order, and we will do our best to assist you.